OITC Travel

How can I book a flight?

Booking a flight with OITC Travels is simple. Visit our website, enter your travel details such as departure and destination cities, travel dates, and the number of passengers. Our system will display available flights from various airlines. Choose your preferred flight, complete the passenger details, and proceed to payment. You will receive a confirmation email with your booking details.

What should I do if my flight is canceled?

If your flight is canceled, please contact our customer service immediately. We will assist you in rebooking your flight or provide information on obtaining a refund based on the airline's policy. Additionally, we recommend checking your airline's website for the most current information and options available.

Can I change my flight booking?

Yes, flight bookings can be changed. Changes are subject to the airline's policy and may incur additional fees. To change your booking, log in to your account on our website or contact our customer service with your booking reference number.

What is the baggage allowance for my flight?

Baggage allowances vary depending on the airline, route, and ticket class. Typically, economy class passengers are allowed one checked bag and one carry-on bag. Please refer to your booking confirmation or the airline's website for specific baggage rules and any fees for excess baggage.

How early should I arrive at the airport before my flight?

It is generally recommended to arrive at the airport at least 3 hours before an international flight and 2 hours before a domestic flight. This allows ample time for check-in, security checks, and any unforeseen delays.

Can I select my seat in advance?

Most airlines allow seat selection during the booking process or after booking via their website or mobile app. Some airlines may charge a fee for preferred seats. If you need assistance with seat selection, please contact our customer service team.

What documents do I need for my flight?

For domestic flights, a valid government-issued photo ID is required. For international flights, a valid passport is necessary. Depending on your destination, you may also need a visa, travel insurance, or other documents. Please check the entry requirements for your destination before traveling.

What should I do if I miss my flight?

If you miss your flight, contact the airline immediately to discuss rebooking options. Fees and availability will depend on the airline's policy. Also, contact our customer service for further assistance.

How do I make a hotel reservation?

To book a hotel, visit our website, enter your destination, travel dates, and the number of guests. Browse through the available hotels, read reviews, and select the one that best fits your needs. Complete the reservation by providing the required details and making the payment. You will receive a confirmation email with your booking details.

What is the hotel cancellation policy?

Cancellation policies vary by hotel and booking type. Some bookings may be non-refundable, while others allow free cancellation within a specified period. Please refer to your booking confirmation for the exact cancellation policy or contact us for assistance.

Can I request an early check-in or late check-out?

Early check-in and late check-out are subject to availability and the hotel's policy. While we can make a request on your behalf, it is not guaranteed. If you require these services, please inform us at the time of booking, and we will do our best to accommodate your needs.

Are there any additional charges I should be aware of?

Additional charges such as local taxes, resort fees, service charges, or fees for extra services (e.g., parking, breakfast, Wi-Fi) may apply. These charges will be detailed in your booking confirmation. For any specific inquiries, please contact the hotel directly or our customer service team.

How do I modify my hotel reservation?

To modify your hotel reservation, log in to your account on our website or contact our customer service team with your booking reference number. Changes are subject to availability and the hotel's policy, and may incur additional fees.

What amenities can I expect at my hotel?

Hotel amenities vary by property. Common amenities include free Wi-Fi, breakfast, fitness centers, swimming pools, business centers, and concierge services. Please check the hotel's description on our website or contact the hotel directly for specific amenities.

Can I make a special request for my hotel stay?

Yes, you can make special requests such as room preferences, dietary needs, or accessibility requirements. Please include these requests when booking, and we will forward them to the hotel. While hotels strive to meet special requests, they are subject to availability and cannot be guaranteed.

What should I do if there is an issue with my hotel booking?

If you encounter any issues with your hotel booking, such as problems with the room or services, please contact the hotel's front desk first to resolve the issue. If the problem persists, contact our customer service team for further assistance.

How do I book an airport transfer?

To book an airport transfer, visit our website and enter your flight details and destination. Choose from the available vehicle options that suit your needs. Complete the booking by providing the necessary details and making the payment. You will receive a confirmation email with your transfer details.

What happens if my flight is delayed?

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Can I change or cancel my transfer booking?

Yes, transfer bookings can be changed or canceled, subject to our terms and conditions. Please contact us with your booking reference number to make changes. Changes and cancellations may incur additional fees depending on the timing and provider's policy.

What types of vehicles are available for transfers?

We offer a range of vehicles including sedans, SUVs, vans, and luxury cars to accommodate different group sizes and preferences. Please specify your requirements when booking, and we will provide the best available option.

How do I find my driver at the airport?

Your driver will meet you at the designated pickup location mentioned in your confirmation email, typically at the arrivals area holding a sign with your name or our company logo. If you have difficulty locating your driver, contact the phone number provided in your confirmation email for assistance.

FAQ

Flights